Refunds & Returns

At Sellzii.com, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our policy below for returns and refunds.

1. Return Window

You have 15 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • You must provide proof of purchase (order number or receipt).

2. How to Initiate a Return

To start a return, please contact us at:

📧 Email: info@sellzii.com
📞 Phone: +1 (480) 864-6828

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos of the item (if damaged or defective)

We will respond within 1–2 business days with instructions on how to return your item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or shipped in error.

  • We recommend using a trackable shipping service and retaining proof of return.

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–7 business days.

  • Shipping fees (if any) are non-refundable, unless due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, please contact us at info@sellzii.com with your order details.

6. Non-Returnable Items

Certain types of items are not eligible for return, including:

  • Downloadable or digital products

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

7. Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. Be sure to include photos for faster processing.

8. Contact Us

If you have questions or concerns about your return or refund, please contact us:

Luminate LLC
30 N Gould St #33190
Sheridan, WY 82801
📧 Email: info@sellzii.com
📞 Phone: +1 (480) 864-6828
🌐 Website: https://www.sellzii.com